Why Your Garage Door Went ‘Off the Rails’

Garage doors are designed to be both functional and durable, but even the most straightforward systems can encounter issues over time. Given their weight, size, and frequent use, it's remarkable how reliable these systems usually are. Most garage doors operate using a series of interconnected components that allow them to roll up and down smoothly.

At the heart of this system are the rollers and tracks that guide the door's movement. These parts are essential for keeping the door stable and properly aligned while it's in motion. When something goes wrong with any of these elements, it can lead to significant problems, such as the door coming off its tracks.

Why Your Rollers Might Come Off Their Tracks

When it comes to garage door maintenance, one of the most common issues is when the rollers come off their tracks. This can happen for several reasons, each of which requires a different approach to resolve.

1. The Roller Tracks Go Out of Alignment

Over time, the roller tracks can become misaligned due to wear and tear or improper installation. Even slight deviations in alignment can cause the rollers to pop out of their tracks. This issue is particularly prevalent if the door experiences heavy use or encounters uneven surfaces.

2. A Lift Cable Stretched or Broke

The lift cables are responsible for transferring the tension from the torsion springs to the door. If one of these cables stretches or breaks, it can throw the door out of balance. As a result, the rollers may not follow their tracks correctly, leading to the door coming off the rails.

3. A Roller Wears Out

Rollers endure a lot of stress every time the door moves. Over time, they can wear down, crack, or break entirely. When this happens, the remaining rollers must compensate by taking on additional strain. This imbalance can cause the tracks to shift, resulting in the rollers coming off their tracks.

Understanding the root causes of your garage door issues is crucial for preventing future problems. While identifying the source of the issue might not solve it immediately, it helps you stay proactive about maintenance. If your rollers have come off their tracks and you're unsure how to fix them, don't hesitate to reach out to professionals like those at Whitby Garage Doors. We’re here to help ensure your garage door operates smoothly and safely.