"Car Three Guarantees" standard announced implementation

Recently, the General Administration of Quality Supervision, Inspection and Quarantine formally approved the publication of 186 national standards such as the "Scope and Types of Major Components of the Three-Packs for Household Automobile Products" (hereinafter referred to as the "Car Three Guarantees"), and will be implemented since October 1 this year. Vehicle return, replacement will be possible.

Consumers have a guarantee to buy a car - "Although the return conditions are harsh, but the car is finally guaranteed, before a one-time payment can not be returned." The public Mr. Ho on the just introduced the car three-bag policy is still not Very satisfied.

The reporter learned that the new regulations stipulate that the repair period is not less than 3 years or the mileage of 60,000 kilometers. The effective period of the “Three Guarantees” is not less than 2 years or the mileage of 50,000 kilometers, both of which are the first comers. Prevail.

During the repair period, there will be product quality problems that can be repaired for free; within the validity period, if the return conditions and replacement conditions are met, consumers can use the “three guarantees” vouchers and car purchase invoices to go through the return or replacement procedures.

"Packet replacement and replacement" has received the most attention - Mr. He said that the "car three packs" standard is somewhat behind the standards that some manufacturers are implementing.

According to report, currently on the market Chang'an Ford, Dongfeng Nissan and other manufacturers have a warranty period of 3 years or 100,000 kilometers, while domestic brands such as Lifan and Haima are 5 years or 100,000 kilometers.

Yesterday, the reporter learned from interviews with several automobile consumer markets in Wuhan that the car buyers are most concerned about the terms of “refunding” and “replacement”.

"My home car's gearbox has been changed three times." Zhou Hao, a private enterprise manager in Wuhan, introduced that the attitude of 4S stores and manufacturers is: If there is a problem, continue to replace the gearbox. After the official implementation of the “Three Guarantees” policy, “Maybe I can give up this car,” Zhou Hao looks forward to it.

The new regulations stipulate that during the validity period of the “car three bags”, if the cumulative time for repairing product quality issues exceeds 35 days, or if more than five cumulative repairs of the same product quality problem occur, consumers can rely on the three-package voucher and car purchase invoices. The seller is responsible for replacement. However, after parts of the engine, transmission, steering system, brake system and other parts have been replaced due to quality problems twice, they cannot return to the vehicle after they have not been used normally.

Local automakers participate in the standard setting - in fact, some auto manufacturers have begun to test the "three guarantees" service.

Taking Chang'an Mazda as an example, from July 1st, the company took the lead in implementing the “new three packs” service policy for cars, and it was possible to retreat and exchange vehicles for problems.

The executive vice president of the company’s sales subsidiary, Sin Jinwen, stated: “The automobile three packs will have a profound impact on the entire value chain of the auto industry, especially the quality control, technical capabilities, parts supply, and user complaints handling for auto manufacturers and sales service systems. In many ways, higher demands are made."